◆ Reliability
Providing the promised service accurately and efficiently.
◆ Assurance
Building trust and confidence by showing professional knowledge and skills on your product and service.
◆ Passion
Forming an impression perceived by the customers through the appearance of service staff, office equipment, stationary and physical facilities.
◆ Empathy
Caring about the customers concern and feeling.
◆ Responsiveness
Taking initiative to provide service to the customer.